InXpress East Anglia

I really didn’t know sending parcels could be so stress free.

I intend to do all of my shipping through you guys because of the fantastic customer service.

We ship hundreds of parcels per week and have used many of the different carriers in the market. Historically, we always had the mind-set that there was not a perfect solution to be had. That was until we found InXpress. The East Anglia team know the industry better than anyone and we now ship all of our freight with them. We have found their pricing to be market leading, their customer service to be over-the-top excellent and above all, our parcels arrive on time with no fuss. Using InXpress is like a breath of fresh air.

As an SME start-up, none of the big courier firms would deal with us directly. InXpress approached me and at first I was a bit sceptical, asking why they were different to any other Parcel Broker? Stuart asked me to give them a try. So I did. Absolutely no regrets! Linda on customer services is excellent (and very fast) to sort out those delivery glitches we all get. It feels like InXpress is part of our team – and not simply a service provider. I would recommended them without hesitation.

By moving our courier service to InXpress we have significantly reduced our shipment costs, both in the UK and abroad. What’s more is we have gained a support team as well who do far more than we would expect to ensure we and our customers are happy and problems are speedily resolved. It’s a pleasure dealing with the team who are friendly and efficient. Thank you all!

We moved our business to InXpress a few months ago and we don't regret our decision. The team are always on hand to answer any queries, they get back to us quickly and are very helpful in trying to sort out any issues that we may have.

At 9 o’clock I received a call from Stuart at InXpress saying he was embarking on a 2 hour trip to my place to deliver my flowers from the depot they’d be left at! They’re now all sat having a soak on my table and all wedding disaster has been diverted 😅 I’ve NEVER known or heard of customer service like it in my life. A delivery company that actually cares and would go to that length is unbelievable, I’m still in shock! Just wanted to let you know that the matter has been fully resolved now and I’m very very grateful to Stuart for going to such lengths to honour my delivery

In this day and age customer expectation is exceptional high, and when you work with perishable goods bought for some of the most important occasions of people’s lives such as weddings, christening and funerals. When people order their flowers, you can imagine the emotion that accompanies this , so our flowers have to arrive at the appointed time and we have to have the confidence in our delivery service to provide this. We are aware that on the odd occasion something may go wrong, and at these times we need a company that will go the extra mile and sort out any problem to get it resolved as quickly and efficiently as possible. That is why we use Stuart and Andy at Inxpress as they try their hardest to get the job done on behalf of their customers every time.