When your customers are relying on the prompt delivery of your products, you want a shipping service you can rely on. A company who can ensure your goods arrive where they need to be promptly and efficiently. Having the support of a high-standard courier service, which shares your customer-focused demands, is essential.
Minuteman Press is a printing company in Newport, used to high-demands from their customers who are looking for printed goods, often in a short turn-around. For Lee Taylor, owner of Minuteman Press, efficient dispatch and delivery is essential for his business success. Having experienced many courier let-downs, from late collections, to not delivering urgent parcels on time, “We’ve used lots of couriers and lots of agencies and they’ve all let me down at one time or another. I can’t rely on them.”
InXpress Swindon’s manager, Callum Hiscott, soon offered Lee a shipping solution, “Callum was a customer of mine initially. When he spoke to me about what InXpress offers, I thought I would try them out. They have been fantastic since we started to use them The booking system – Webship – is easy to use, and they have never let us down. Plus they are cheaper!”
Callum met with Lee to introduce him to InXpress’ services, then set up the online account for his new customer, “Callum has proven he is fully focused on customer service, rather than leaving it to someone else. I have recommended InXpress to some of my customers, and other business owners I know. I can’t fault them. Callum and his team really care. When there is a problem, they do whatever they can to fix it. Whereas some of the couriers I’ve used don’t care when a parcel goes missing or isn’t delivered on time.
Lee’s company ships all over the UK, from Milton Keynes to Arundel and, occasionally, into Europe. Reliability is key, “It doesn’t matter how small the market might be, it’s important to my customers for their parcels to be picked up and delivered to them on time. I need to be able to rely on the couriers, in the same way my customers need to rely on me. InXpress has proven in the four months since I started using them, how inherently reliable they are.”
Discover the benefit of InXpress for your own business assurances.