In a recent InXpress UK customer survey:
- 82% said InXpress is valuable to their business
- 63% said they value our ongoing customer service and assistance/overall service above anything else
- 80% of customers rated our overall service as outstanding or great
Committed to improving customer experience as a cornerstone of business growth, InXpress have launched new support for franchisees to use as they grow their business: accuFRATE.
Available for customers to make the most of, accuFRATE is an online software which aims to simplify the freight management process. This also allows customer service reporting, so franchisees can keep track of their customers’ satisfaction.
“InXpress are at the forefront of global logistics solutions, and one of the reasons we stay there, is because our customers experiences are important to us.” Explains Mel Spencer, Global Head of Marketing. “Finding new ways to enhance our franchisees’ growing businesses is why we look for and develop new innovations.”