COVID-19 Update - How we’re providing dedicated support for your shipping needs

At InXpress, our number one priority is the safety of our staff and customers. We’re continuing to provide full service as our clients and the logistics industry adapt to a different way of working, in light of the COVID-19 outbreak. Here’s what we’re doing to ensure we can continue to support businesses during this time. The situation is changing rapidly, and our latest updates will appear here. 

Due to the unforeseen ongoing COVID-19 pandemic, InXpress has had to make some changes to the way that we work. We are continuing to work hard to support customers and all franchisees remain fully operational.

However, as it’s taking a global effort to tackle the outbreak, the spread of the coronavirus has affected the shipping industry in unprecedented ways.

The following information outlines the measures we have implemented at InXpress. Please refer to our FAQ page for more information, including how COVID-19 has affected the shipping industry and any restrictions on receiving or sending shipments internationally and domestically.

Social Distancing - When signing and receiving deliveries, all InXpress carrier partners have implemented the change to support social distancing. Health and safety is our biggest priority, and this measure minimises the risk to both customers and staff.

Drivers will no longer be required to ask for signatures and will instead ask for and record the surname of the customer. This signature will be recorded as “COV” or “CV”.

International Travel - InXpress has a strict ban on international travel currently.

Meetings - We’ve made some changes to our upcoming events schedule, and all company conferences have been delayed or cancelled. Should you wish to have a meeting with one of the InXpress team, we have access to online conferencing facilities such as Skype.

Employees - We have developed a ‘Work from home’ Emergency Contingency Plan which has been implemented for employees to guarantee their safety.

Please note that all our usual capabilities - such as phone, email, proposal and costing generation and invoicing will remain fully operational as we adapt to remote working.